01 Acceptance of Terms
Welcome to OrderHere ("OrderHere", "we", "us", or "our"), operated out of Maharashtra, India. By accessing our promotional website (orderhere.page), submitting lead forms, requesting a demo, or purchasing our self-hosted restaurant ordering software, you ("Customer", "Licensee", "Restaurant Owner", or "User") agree to be bound by these Terms of Service ("Terms").
If you are entering into this agreement on behalf of a restaurant, café, food truck, hospitality business, or legal entity, you represent that you have the authority to bind such entity to these Terms. If you do not agree with any part of these Terms, you must not purchase or use OrderHere.
02 Description of Services
OrderHere is a specialized software tool designed for restaurant and café operators to generate contactless digital QR menus, present dishes with descriptions and photos, and enable customers to view menu items and send dining orders directly to an on-premise admin kitchen dashboard.
We currently offer the Self-Hosted Version of OrderHere. Under this model, the software package and digital ordering interface are deployed directly onto your own premises or local device/server infrastructure, ensuring that your business data, menu catalog, and table orders remain strictly on your local premises.
03 License Grant & Permitted Use
Upon receipt of full payment of the one-time license fee, OrderHere grants you a perpetual, non-exclusive, non-transferable, revocable license to install and operate the OrderHere self-hosted software strictly for your own establishment's internal business operations.
Restrictions
You agree that you will not, nor allow any third party to:
- Sub-license, resell, lease, rent, redistribute, or commercially exploit the OrderHere source code or software to other commercial businesses without prior written authorization from OrderHere.
- Reverse engineer, decompile, or disassemble any core proprietary software components, except as expressly permitted by applicable law.
- Remove, alter, or obscure any proprietary copyright notices, trademarks, or branding embedded within the software.
- Use the software for any unlawful purpose, fraud, or in violation of local laws and health regulations in Maharashtra or India.
04 Purchase & Payment Terms
The OrderHere Self-Hosted Version is offered at a one-time purchase price of ₹15,000 (INR Fifteen Thousand only). This one-time fee includes the software license package, digital QR code generation capability, admin dashboard setup guidance, and standard onboarding assistance.
05 No Payment Processing Intermediation
Crucial Clarification on Diner Transactions: In the current self-hosted version, OrderHere operates solely as a digital menu, ordering, and kitchen coordination tool. OrderHere does not process, intermediate, collect, or hold payments made by dining customers to the restaurant.
All financial settlements, billing, cash handling, UPI QR payments, credit/debit card swipe transactions, and dining invoices are concluded directly between the restaurant owner and their customer. OrderHere carries zero liability for failed customer payments, disputes, chargebacks, or billing reconciliations between you and your diners.
06 Restaurant Owner Responsibilities
As the operator of the restaurant or café utilizing OrderHere, you maintain full control and sole responsibility over:
- Menu Accuracy & Pricing: Ensuring all food and beverage titles, prices, descriptions, tax components, and availability indicators displayed on your digital menu are correct and comply with local consumer protection guidelines.
- Allergens & Food Safety: Accurate disclosure of food ingredients, allergens, spice levels, dietary classifications (veg/non-veg), and compliance with Food Safety and Standards Authority of India (FSSAI) norms.
- Local Hardware & Network: Maintaining the physical local hardware (laptops, tablets, smartphones, Wi-Fi routers) and power supply required to keep your self-hosted setup operational.
- Customer Data: Any diner information collected locally during table ordering must be maintained securely on your premises in accordance with applicable data privacy laws.
07 Intellectual Property
All software code, user interface designs, logos, graphics, icons, promotional media, documentation, and underlying technologies comprising OrderHere are the exclusive intellectual property of OrderHere and its licensors, protected by copyright and intellectual property laws of India.
You retain full ownership of all custom restaurant trademarks, logos, menu copy, and food photography that you upload to your own instance of the software.
08 Disclaimer of Warranties
The OrderHere promotional website and self-hosted software are provided on an "AS IS" and "AS AVAILABLE" basis, without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, uninterrupted operation, or error-free performance.
OrderHere does not warrant that the software will be compatible with every custom router, operating system, or legacy device. We make reasonable commercial efforts to assist with setup on standard supported devices.
09 Limitation of Liability
To the maximum extent permitted under applicable law in India, in no event shall OrderHere, its proprietors, founders, or representatives be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages, including but not limited to:
- Loss of profits, revenue, food sales, or goodwill;
- Kitchen delays, missed orders, or diner dissatisfaction;
- Hardware malfunction, local network failure, or electrical outages at your restaurant;
- Foodborne illnesses, allergic reactions, or disputes between your establishment and dining patrons.
In any circumstance, OrderHere's total aggregate liability arising out of or related to these Terms or the software shall not exceed the actual amount paid by you to OrderHere for the software license (capped at ₹15,000).
10 Governing Law & Jurisdiction
These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of India, including the Information Technology Act, 2000, and the Indian Contract Act, 1872.
The courts of competent jurisdiction located in Maharashtra, India shall have exclusive jurisdiction to settle any disputes, claims, or controversies arising out of or in connection with these Terms or the use of OrderHere services.
11 Grievance Redressal & Contact Information
Under the Information Technology Act, 2000 and rules made thereunder, if you have any questions, complaints, or legal notices concerning these Terms, please contact our designated Grievance Contact: