01 Scope of the Policy
This Cancellation and Refund Policy applies to all commercial transactions conducted with OrderHere ("OrderHere", "we", "us", or "our"), located in Maharashtra, India. It governs the purchase of our restaurant digital QR menu and admin management software.
02 Nature of Digital Goods & Deployment
OrderHere currently distributes the Self-Hosted Version at a one-time purchase price of ₹15,000 (INR Fifteen Thousand only). Unlike physical goods, digital software cannot be returned once handed over, downloaded, or installed onto customer hardware.
The ₹15,000 package includes:
- Perpetual digital license to operate the OrderHere digital menu system for your restaurant.
- Digital QR standee assets and customized table QR codes.
- Full on-premise admin kitchen dashboard software.
- Personalized setup, onboarding, and configuration assistance from our team.
03 Non-Refundable Policy
We do not issue refunds for reasons including, but not limited to:
- Change of mind, closure, or change of business plans by the restaurant owner;
- Incompatibility caused by non-standard, obsolete, or malfunctioning hardware or networking equipment at the restaurant;
- Failure of the restaurant owner or staff to utilize the software;
- Decisions to switch to third-party aggregator platforms or alternative providers.
04 Free Pre-Purchase Evaluation & Transparency
To ensure you make an informed investment before paying ₹15,000, we provide extensive free evaluation resources:
- Interactive Live Demo: You can test the customer QR ordering flow and kitchen view at any time at demo.orderhere.page.
- Live Chat & Q&A: Our team is available on WhatsApp at +91 9975064234 to answer all technical questions, discuss hardware requirements, and walk you through the admin dashboard before you pay.
We encourage all prospective clients to test the demo thoroughly and confirm that OrderHere meets their specific workflow needs before placing an order.
05 Technical Support & Onboarding Commitment
While refunds are not offered post-delivery, OrderHere is dedicated to your successful launch. In the event of any initial configuration bugs, deployment issues, or technical hurdles:
- Our technical support team will provide remote assistance to configure the software on your designated hardware.
- We will assist you in verifying your menu categories, items, and QR codes to ensure your restaurant can take orders smoothly.
- Support requests can be sent via WhatsApp or emailed to [email protected].
06 Order Cancellation Terms
If you have made a payment but wish to cancel before any software files have been transferred and before any setup support has been initiated, you may request a cancellation within 24 hours of the transaction by contacting [email protected].
If approved under this narrow exception, refunds will be credited back via the original payment method after deducting applicable bank payment gateway processing fees.
07 Billing Inquiries & Official Contact
For any billing inquiries, invoice receipts, or licensing questions, please contact our administrative desk: