Privacy Policy

01 Introduction & Scope

OrderHere ("OrderHere", "we", "us", or "our"), situated in Maharashtra, India, is committed to safeguarding the personal data and privacy rights of individuals who visit our website (orderhere.page) or inquire about our digital menu solutions.

This Privacy Policy explains how we collect, process, and protect your information in full alignment with the Digital Personal Data Protection Act (DPDPA), 2023, the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

02 Information We Collect

We believe in strict data minimization. The only personal information collected by OrderHere through this website is the data that you voluntarily provide when filling out our "Get Started / Free Demo" inquiry form:

• Your Name: Used to address you personally in communications.
• Restaurant / Café Business Name: Used to understand your establishment's context and menu requirements.
• Email Address: Used to send demonstration links, setup instructions, or answer inquiries.
• WhatsApp Communication: When you choose to send your inquiry or communicate with us via WhatsApp, your phone number and chat messages are received through WhatsApp's secure messaging protocol.

03 Privacy in the Self-Hosted Version (Data Sovereignty)

As a result:

• Zero Diner Surveillance: When customers sit at your tables and scan your QR codes, their selections, cart entries, and table orders are sent exclusively to your local restaurant device.
• No Central Cloud Harvesting: OrderHere does not operate a centralized harvesting database for customer dining histories, phone numbers, or food preferences.
• Restaurant Data Ownership: Your sales records, dish margins, inventory lists, and customer tickets remain 100% your private property on your own hardware.

04 Purpose of Processing

We process the voluntary information you submit exclusively for lawful business purposes:

• Providing you with demonstration access and product information regarding OrderHere.
• Assisting you with quotation, technical onboarding, and installation of the self-hosted software.
• Responding to customer support tickets, billing inquiries, or technical assistance requested via email or WhatsApp.
• Complying with statutory accounting and legal obligations under Indian law.

05 No Behavioral Tracking or Third-Party Analytics

We do not perform user profiling, cross-site behavioral tracking, fingerprinting, or sale of user data. We do not use third-party advertising tracking networks on our website. For more details on our zero-tracking policy, please review our Cookie Policy.

06 Sharing & Third-Party Services

OrderHere does not sell, rent, lease, or trade your personal information to marketing brokers, data aggregators, or unauthorized third parties.

We only interact with third parties in the following limited scenarios:

• Direct Communication Tools: If you initiate a WhatsApp conversation by clicking a WhatsApp link on our website, WhatsApp LLC operates under its own end-to-end encryption and privacy policies.
• Legal Compulsion: If required by valid court orders, government regulatory authorities, or law enforcement agencies under applicable Indian laws.

07 Data Retention & Security Measures

We maintain reasonable technical and organizational safeguards in accordance with the Information Technology (Reasonable Security Practices and Procedures) Rules, 2011. Inquiry details submitted via our contact forms are stored securely and retained only for as long as necessary to address your request, establish commercial licensing, or comply with legal retention requirements.

08 Your Data Rights Under DPDPA 2023

Under the Digital Personal Data Protection Act, 2023 (DPDPA), you enjoy the following rights regarding personal data held by us:

• Right to Access: You may request a summary of the personal data we hold about you.
• Right to Correction & Erasure: You can request that inaccurate or outdated contact information be updated or permanently deleted from our records.
• Right to Withdraw Consent: You may withdraw your consent for future email communications at any time.
• Right of Grievance Redressal: You have the statutory right to seek redressal of any privacy complaints through our designated Grievance Officer.

To exercise any of these rights, please email us directly at [email protected].

09 Grievance Redressal & Data Protection Contact

In accordance with Rule 5(9) of the Information Technology (Reasonable Security Practices and Procedures) Rules, 2011 and Section 12 of the DPDPA 2023, the details of our designated Grievance Officer are published below: