01 Food Preparation, Allergens & Health Disclaimer
The respective restaurant or café owner using OrderHere is solely responsible for:
- Compliance with all applicable food hygiene standards, FSSAI regulations, and public health guidelines.
- Accurate disclosure of food ingredients, spice levels, allergen declarations (including nuts, dairy, gluten, soy, eggs, or shellfish), and dietary classifications (Vegetarian, Non-Vegetarian, Vegan, Halal, Jain).
- Any customer claims, allergic reactions, food poisoning, adverse health impacts, or injuries resulting from consuming items prepared by the restaurant.
02 Menu Accuracy, Availability & Pricing
All items, dish descriptions, photographs, taxes (GST), service charges, discounts, and item availability displayed on any digital menu powered by OrderHere are created and maintained entirely by the individual restaurant operator.
OrderHere cannot and does not guarantee that items displayed on a digital menu will be available in real-time or that prices reflect current offline restaurant charges. Any billing or item discrepancies must be addressed directly with the restaurant management.
03 Payments & Financial Settlement Disclaimer
In our current Self-Hosted Version, OrderHere provides table ordering and kitchen tracking functionality only. OrderHere does not handle, intermediate, or process payments between dining customers and the restaurant owner.
Customers settle payments directly with the restaurant via cash, counter card terminals, or the restaurant's personal UPI QR stands. OrderHere bears zero financial or legal liability for failed customer transfers, payment disputes, chargebacks, or refunds between restaurants and their diners.
04 Technical, Hardware & Local Network Scope
The Self-Hosted Version of OrderHere operates on hardware owned and maintained by the restaurant establishment. Consequently:
- OrderHere does not warrant that the software will operate continuously without interruptions caused by local network failures, router drops, Wi-Fi interference, or power cuts at the restaurant.
- OrderHere is not liable for data loss caused by hardware crashes, hard drive failure, theft, water damage, or unauthorized access to the restaurant's physical device.
- Restaurant operators are strongly encouraged to maintain regular backups of their menu catalog and sales records.
05 Third-Party Links & WhatsApp Communications
Our promotional website provides links to external services such as WhatsApp Web (wa.me) to facilitate quick communication. WhatsApp is an independent service owned by Meta Platforms, Inc. OrderHere is not responsible for the availability, encryption standards, or privacy practices of WhatsApp or any other third-party website.
06 Governing Law & Legal Inquiries
This Disclaimer and all associated legal obligations are governed exclusively by the laws of India and the courts of Maharashtra.